Triple Zero (000) Operator – Afternoon/Evening Shift

• Location: Adelaide CBD, South Australia
• Hours: Confirmed 4 days a week with the possibility of additional shifts
• Roster: Thursday to Sunday, with shifts scheduled between 1:00 PM and 9:00 PM

Focus of the Role

We are looking for energetic Call Centre Agents to join our dynamic teams at our Inbound Emergency Services Answer Point Contact Centre in Adelaide. In this role, you may be the calmest voice someone hears on one of the hardest days of their life.

This is a fast-paced, high-volume, and crucial role where you will provide the efficient and accurate connection of emergency calls to Police, Fire, and Ambulance services. Your primary focus will be embedding a "First Time Right" culture, ensuring every caller receives a consistent, high-quality, and empathetic service standard.

Who We Are

We have partnered with an iconic Australian brand with a proud past and an even more exciting future. As we transform into a leading technology and telecommunications innovator, our mission is to help our customers, employees, and communities thrive in a connected world. When you join us, you become part of something bigger.

Why You'll Love Working Here

We offer exceptional roster predictability so you can plan your family and social commitments without the hassle. Plus, look forward to these fantastic employee benefits:

• Regular Breaks: Scheduled rest breaks (10 or 15 minutes) every 70 minutes to keep you feeling refreshed.
• Adelaide CBD location: Close to public transport in a newly refurbished office
• Contract Stability: Starting as a casual contract with a strong view to extend.
• Growth: Comprehensive training is provided to set you up for long-term career development.

What You’ll Bring to the Team

This role requires a high level of personal resilience and the ability to stay calm under pressure. To be successful, you will have:

• Experience working in a high-volume Contact Centre environment.
• Strong computer literacy skills.
• An empathetic approach to customer service.
• The ability to work cohesively within a team-based environment.

Next Steps

If you are looking for a platform to evolve your career and make a genuine difference, we want to hear from you! Please attention your application to Juanita Forster

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.